If I’ve taken out a HSBC Premier Current Account, what do I get with the Luxury Overnight Package offer?
Eligible HSBC Premier Current Account customers have the chance to indulge in a Luxury Overnight Package. Choose from over 50 hotels around the UK, all of which offer a bespoke experience package, such as dinner, spa or afternoon tea.
If I’ve taken out a HSBC Premier Credit Card, what do I get with the Luxury Overnight Stay offer?
Eligible HSBC Premier Credit Card customers have the chance to indulge in a Luxury Overnight Stay in over 50 of the top hotels around the UK.
If I’ve taken out an HSBC Premier Current Account and Premier Credit Card, what am I entitled to?
Eligible HSBC Premier Current Account and Premier Credit Card customers have the chance to indulge in a Luxyry Overnight Package & Stay in over 50 top hotels around the UK. Please note that you can only apply the experience package to one night of your two night entitlement. Your remaining night will be on a bed & breakfast basis only.
If I’ve taken out the HSBC Premier Current Account and Premier Credit Card, do I have to take my two nights together?
No, the choice is yours. You can either use the two nights together or use them separately. You’ll only be able to use your experience package for one night, the other being on a bed & breakfast basis only.
How do I know if I qualify for this offer?
The offer is available to customers who apply to switch to an HSBC Premier Current account from 29th December 2017 and for customers who apply to switch to an HSBC Premier Credit Card from 10th September 2018 to 10th November 2018. Please refer to the Terms and Conditions for full eligibility criteria.
How do I book my Luxury Overnight Package/Stay?
A hotel pack will be sent via Royal Mail which will contain instructions on how to book. This will be sent within 50 days of your account switch or qualifying action when taking out a credit card. If you have an eligible joint account or credit card, only one address will receive this offer.
How long is the offer valid for?
All stays must be booked and taken by 16th December 2019.
Are there more hotels available other than those in the booklet I’ve received?
Yes, the booklet only features a small selection of participating hotels. You can find the full list of hotels by clicking on the ‘Hotels’ tab.
What packages are available?
There’s a whole host of different packages to choose from including wine tasting, theme park experience, golf and much more. The choice of packages available are listed under each hotel’s further details. To view these, click on your hotel of choice and then click the ’Packages’ tab. Please note that you can only apply your experience package to one night of your two night entitlement. Your remaining night will be on a bed & breakfast basis only.
Can I choose whichever hotel I like?
Yes, the choice is completely yours if the hotel is featured in the offer. Browse through the site to view the current participating hotels and packages available.
Can I contact the hotel and book directly with them?
We have a dedicated Concierge Service who will look after your booking needs. All you need to do is call them on 01565 656491. Bookings cannot be made directly with the hotel.
Are theme park tickets included in the offer?
No, but you can purchase theme park tickets with the venue directly.
Do I have to purchase meals or beverages?
No, you can stay at your choice of hotel and enjoy the package on offer completely free of charge. Anything above and beyond the package chosen will incur a cost.
Can I arrange to have an upgraded room?
Many of the hotels featured in the promotion do offer room upgrades. If you are interested in upgrading your room, please speak to the Concierge team at the time of booking who will be able to arrange this for you and advise on any associated costs.
What if the location and date I want to stay are unavailable?
Please provide three hotel choices/packages and up to three date choices and the Concierge Team will endeavour to meet your preferred date(s) and location(s). In the event of all choices being unavailable the team will recommend alternatives that match your requirements.
Will there be a charge if I pay for any extras on a credit card?
No, you won’t incur any additional charges if you pay for extras by credit card. Should you choose to purchase any additional services then this will need to be paid for directly to the hotel.
Are there any restrictions?
Your booking will depend on the hotels’ availability for this offer. This offer does not apply to reservations that include public or bank holiday periods in the UK and Ireland. Availability may be limited during other key periods such as Christmas and New Year periods.
What if I have booked my Luxury Overnight Package/Stay and need to cancel or re-arrange my stay?
If you need to cancel your booking, your voucher will become void. The Concierge Team will attempt to re-arrange any booking, but this is not guaranteed. Any payments made for room upgrades or meals for the length of your stay may not be refunded. If booking more than one night’s accommodation, up to 100% of any additional nights will be charged. Any changes to your additional bookings may be treated as a cancellation. Confirmation of these costs will be provided at the time of booking.
If I have any questions that were not answered here, who can answer them?
For more help and advice on the Luxury Overnight Package/Stay Offer, please call the Concierge Team 01565 656491. If you have a query to do with your Premier bank account, please call HSBC on 03457 707070**.
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